Shipping Policy

Last Updated: 15th June 2025

At Saffie's Glass Studio, we take care in packaging and delivering each order to ensure your fused glass artwork arrives safely and on time. Below you’ll find details about how we ship our products.

1. Processing Time

Ready-made items: Dispatched within [1–3] business days after payment is received.
Custom orders: Typically dispatched within [7–14] business days, depending on complexity. You will be notified of the estimated timeframe when placing your order.

2. Shipping Rates & Delivery Times

We offer shipping within the UK and internationally. Shipping rates are calculated at checkout based on your location and the size/weight of your order.

UK Shipping

Standard delivery (Royal Mail Tracked 48 or similar): 2–4 business days
Express delivery available on request (additional fees apply)

International Shipping

Standard international delivery: 7–21 business days, depending on the destination
Delivery times may vary due to customs or local postal services

3. Packaging

Each item is carefully wrapped and securely packaged to ensure safe arrival. Where possible, we use eco-friendly and recyclable materials.

4. Customs and Import Taxes

For international orders, buyers are responsible for any customs duties, import taxes, or related charges. We are not responsible for delays due to customs.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (if applicable).

6. Shipping Issues or Delays

If your order is delayed, lost, or arrives damaged, please contact us at [your email address] within 7 days of delivery. We’ll do our best to help resolve the issue quickly.

7. Delivery Address

Please ensure your shipping address is correct when placing your order. We cannot be held responsible for items shipped to incorrect or incomplete addresses provided by the customer.

If you have any questions about our Shipping Policy, feel free to reach out at:
Email: contact@saffiesglassstudio.co.uk